Customer's Policy

Last updated: June 16, 2025

Introduction

Helpify Buddy (“we,” “us,” or “our”) is committed to protecting the privacy of customers (“you” or “your”) who use our delivery and service platform. This Privacy Policy explains what personal information we collect, how we use and share it, and your rights regarding that information.

Information We Collect

Account & Profile Data: Name, email address, phone number, delivery addresses, and other details you provide when registering as a Customer.

Order & Transaction Data: Details of orders placed (items, quantities, prices), payment methods, and transaction timestamps.

Device & Usage Data: Device type, operating system, app version, IP address, and app usage logs (e.g., pages viewed, search queries) for security and analytics.

Support & Communications: Messages between you and our Support team regarding orders, refunds, or inquiries.

How We Use Your Information

Order Fulfilment: To process and deliver your orders accurately and efficiently.

Payments & Refunds: To charge your payment method, issue refunds, and handle billing inquiries.

Customer Support: To respond to inquiries, resolve disputes, and improve our support services.

Improvements & Analytics: To analyse usage patterns, measure performance, and develop new features.

Information Sharing

With Riders & Restaurants: Your name and delivery address are shared only with assigned Riders or Restaurants for order fulfilment. Your phone number will not be shared with anyone, including Riders.

With Third-Party Service Providers: Payment processors, delivery partners, and cloud hosting providers, all bound by confidentiality obligations.

Legal Obligations: To comply with legal orders, regulations, or investigations, and to protect our rights and safety.

Ordering Disclaimer

Important: Any order placed directly outside our official app or website (for example, ordering directly through a Rider or Restaurant) is not covered by Helpify Buddy. We are not responsible for any loss, damage, or issues arising from such transactions. Always place your orders through our official channels to ensure protection and support.

Data Retention & Security

Retention: We retain your account and order data as long as your account is active and for a legal period afterward.

Security Measures: Encryption in transit (TLS) and at rest, strict access controls, regular security audits, and continuous monitoring.

Your Rights

Access & Correction: You can view and update your profile and order information in the app settings.

Opt-Out: You may opt out of marketing communications at any time by emailing info@helpifybuddy.com.

Changes to This Policy

We may modify this Customer Privacy Policy occasionally. We will notify you of significant changes via email or in-app notices. Your continued use after changes indicates your acceptance of the revised policy.

Contact Us

Helpify Buddy Support
Email: info@helpifybuddy.com
Address: G-8, Gobindpura, Opposite GP Gate, Faisalabad